WHERE ARE YOU LOCATED?
The Mink Hub is located in Birmingham, UK. All orders are shipped out locally and internationally from here, and hair appointments are serviced here as well.
HOW CAN I BOOK AN APPOINTMENT?
You can book an appointment directly on our website by clicking here.
HOW LONG WILL IT TAKE FOR MY ORDER TO PROCESS?
Orders take up to 3 working days to be processed
Once processed, your order is shipped to our facility via FedEx, taking roughly 5-7 working days.
Upon arrival, your order undergoes quality checking and packaging to be shipped to your location the within 48hrs.
Please give 7-15 days for your unit to be with you from the date of purchase.
HOW LONG DOES IT TAKE FOR A CUSTOM WIG TO BE PROCESSED?
When ordering a Custom Wig unit please bare in mind shipping will take slightly longer as the unit will be handmade once the hair arrives at our facility. Construction of the unit can take up to 3-4 working days.
HOW WILL MY ORDER BE SHIPPED?
Our packages are shipped via Royal Mail first class signed for delivery, if based in the UK.
International tracked and signed for delivery is available for European countries and worldwide.
International tracked and signed for delivery is available for European countries and worldwide.
HOW CAN I TRACK MY ORDER ONCE SHIPPED?
Once shipped the tracking number will be emailed to you for you to track.
If you're registered on our website, you can track your order on your account page by clicking here.
If you're registered on our website, you can track your order on your account page by clicking here.
CAN I EXCHANGE MY ORDER?
ALL SALES ARE FINAL!
We have a NO refund NO return policy so please proceed with full certainty before placing a online order to avoid any inconveniences.
We have a NO refund NO return policy so please proceed with full certainty before placing a online order to avoid any inconveniences.
I RECEIVED THE WRONG ORDER, WHAT CAN I DO?
In an unlikely case of us sending out the wrong product an exchange will be made once you alert us. You can email us directly using the contact button below.
